Viagogo is hoping to keep a Florida lawsuit from being certified as a nationwide class action, according to court filings. The secondary ticket resale marketplace, headquartered in Switzerland, has seen several lawsuits filed against it and StubHub, which it purchased in 2020, over refunds related to events that were postponed or cancelled due to the COVID-19 pandemic. Lauren Shiflett filed her lawsuit in 2020 after purchasing tickets to see Tool on the website. After initially postponing the tour in March, the band decided in June to cancel it entirely . At the time, the decision was said to be related specifically to the bands desire to allow their fans to get their money back rather than hold onto the funds indefinitely via postponements. Viagogo and StubHub opted to not offer a cash refund to those who had purchased tickets on their marketplaces, offering instead a credit good for future purchases except in states where a refund was required by law. Her lawsuit accuses Viagogo of breach of contract and unjust enrichment, and violations of Florida’s Deceptive and Unfair Trade Practices Act. Viagogo had tried to have the suit dismissed entirely, but was unsuccessful in that effort. The latest filings are an attempt by the company to keep the suit from being certified as a class action, in both Florida and the United States as a whole. From Complete Music Update : In a new legal filing, Viagogo presents an assortment of arguments as to why the court should deny that request. That includes the fact that Viagogo customers with tickets to COVID-affected events have often been offered a voucher worth 125% of the original ticket purchase, and the court would need to identify which class members would prefer to take the voucher than a cash refund. And also that Shiflett has not, it reckons, provided sufficient analysis of the impact different state laws around the US could have on the claims of any nationwide class. “This court must perform a ‘rigorous analysis’ to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate”, the ticket resale firm says in its new legal filing, before boldly stating: “Plaintiff fails this rigorous analysis”. The lawsuit is one of several that have been filed in relation to refunds for events in the pandemic. Vivid Seats recently proposed a $7.5 million settlement over similar claims. The post Viagogo Pushes Back Against Class Action Certification in Florida appeared first on TicketNews .
Kenny Chesney announced his return to the road , plotting the Here and Now 2022 tour at stadiums across the United States. The tour will hit 19 stadiums from April to August of 2022, beginning in Tampa at Raymond James Stadium. “I can’t wait,” says Chesney, who had to pause his tour like so many others due to COVID in 2020. “Literally, here and now. In the moment. All of us together, like we’ve been so many times, but fresh and alive and in the music. That’s why we’re calling it Here and Now 2022. It’s the perfect name for this tour.” Tickets purchased for the original dates of the tour will be good for the new dates and times. Those who purchased tickets to the original dates on the primary market but can’t make the new ones are eligible to ask for a refund within a 30 day period of the tour announcement. Those who purchased through secondary marketplaces will have to contact the marketplace to see if a refund is an option, otherwise their tickets will be good on the newly announced dates. In the release annnouncing the tour and new dates, Chesney says his team opted to hold off from resuming shows this year, out of an abundance of caution for those who might not yet be comfortable attending a full-scale stadium concert. Originally, the team had planned on a 2021 run , but then called that off as COVID numbers surged in the fall of 2020. But with outlook on the safety of attending large-scale events continuing to improve for 2021 and beyond, his team thought the time was right to put dates on the calendar and get things moving again. “Like it does for everyone, the idea of music, live music, fills me up,” the singer explains. “Nothing is so in the moment, so completely alive. I want to start 2022 with the awesome rush that embodies everything playing for No Shoes Nation is. We’re calling the tour Here And Now 2022, because when we get together, there is only the present – and it’s so electric and good, I know I don’t want it to end. I just want to be 100% there with all of you.” Kenny Chesney Here And Now 2022 Tour Dates April 23 Raymond James Stadium Tampa, Fla. May 7 Busch Stadium St. Louis, Mo. May 14 American Family Field Milwaukee, Wis. May 21 Mercedes-Benz Stadium Atlanta, Ga. May 28 Nissan Stadium Nashville, Tenn. June 4 AT&T Stadium Arlington, Texas June 11 Heinz Field Pittsburgh, Pa. June 18 Lincoln Financial Field Philadelphia, Pa. June 25 Soldier Field Chicago, Ill. July 2 GEHA Field at Arrowhead Stadium Kansas City, Mo. July 9 Bobcat Stadium Bozeman, Mont. July 16 Lumen Field Seattle, Wash. July 23 SoFi Stadium Inglewood, Calif. July 30 Empower Field at Mile High Denver, Colo. August 6 U.S. Bank Stadium Minneapolis, Minn. August 13 MetLife Stadium East Rutherford, N.J. August 20 Ford Field Detroit, Mich. August 26 Gillette Stadium Foxborough, Mass. August 27 Gillette Stadium Foxborough, Mass. The post Kenny Chesney Announces Here And Now 2022 Tour Dates appeared first on TicketNews .
Sports Illustrated announced a new ticketing retail platform this week , SI Tix, with hopes of disrupting the traditional resale marketplace system. Beyond the weight that the brand itself carries, particularly with sports fans, SI Tix is attempting to poach customers from outfits like StubHub and Vivid Seats by offering a uniquely low service charge. Rather than the standard 20-30 percent that the more established marketplaces tack on at the end of the transaction, SI Tix is offering customers who pay for their order using Venmo to pay a flat rate – $10 per order. On orders for marquee events, the savings could prove to be quite substantial, as 30% of a Super Bowl ticket order would be several orders of magnitude higher than the SI Tix model. “With live events poised to make a triumphant return, our goal for SI Tix is to disrupt the ticketing industry in a major way with a platform created specifically for fans,” says Corey Salter, COO of Authentic Brands Group, which owns the Sports Illustrated brand. “After an unprecedented year that rocked the sports and entertainment worlds to the core, we are thrilled to be the first media company ever to launch a ticketing platform and are excited to be the first service to offer a $10 flat fee.” That $10 fee is exclusive to purchases using Venmo to power the checkout. Paypal and credit cards are also accepted, but will incur a more standard service charge percentage compared to competitors. The model appears broadly similar to that of Ticket Club , which uses a membership system rather than a specific payment provider – but offers members resale tickets at what amounts to a wholesale price rather than a service charge model. It is clear that the company is betting on the leveraging of the Sports Illustrated brand and the Venmo integration to generate brand awareness from the jump to counteract a natural deficiency in margin with such a model that makes it difficult to compete for clicks efficiently using search engine marketing programs such as Google and Bing’s ads. It is unclear at the company’s launch whether Sports Illustrated intends to go fully into the ticket resale business and establish a marketplace exchange of its own. For the time being, it appears that the company is relying on a model of using trusted ticket broker partners and aggregators to power its inventory, which it touts as being “millions of tickets to more than 100,000 concerts, theatre and sporting events across the globe.” Ticketing industry vets dot the masthead at launch. Sophie Martin, VP of Operations, is a former executive at TicketNetwork and DTI Management. VP of Partnerships Nick Mazzei is a veteran of 1Ticket and DTI, as well as having been a founder of Periodic Tickets. Other executives have extensive experience with Fan Duel, which is not in ticketing, but certainly has a lot of event-based marketing relevance. Cost savings related to its business model are up front and center on the marketing push at launch. The website page describing the Venmo integration shows a direct price comparision for a Justin Bieber performance in Los Angeles that shows a minimum of $35 in savings compared to other major marketplaces, with the best comparison point a whopping 32 percent below StubHub. Each event page also drives home this concept, showing the theoretical savings of a $10 transaction fee over a traditional markup for any ticket on its marketplace. Sports Illustrated is launching this new brand at an interesting time for the ticketing world. After a near-complete halt in global live events due to COVID, restrictions are being rolled back throughout the United States and abroad, with forecasts showing that fall and 2022 will be very full, event-wise. And StubHub may be in a uniquely weakened position due to the lingering impacts of consumer anger over its refusal to allow cash refunds for cancelled events except in states where it was required by law . “The live events industry is continuing to make a safe return, and it’s evident fans have never been more excited to experience their favorite teams, musicians and shows, live and in-person,” said David Lane, CEO, SI Tix. “Our commitment with SI Tix is to put fans first, connecting the largest audience of buyers and sellers in the industry. From our revolutionary $10 flat transaction fee pricing model when paying with Venmo to exclusive offerings and guaranteed 100% refunds on canceled events, we are delivering unparalleled transparency and choice – something we know fans want and deserve as they return to venues around the world.” The post Sports Illustrated Launches Disruption Ticketing Bid With Venmo Focus appeared first on TicketNews .
SeatGeek is reportedly doubling down on its ability to harvest data from customers purchasing tickets on its systems, announcing a partnership with Project Admission . The firm offers clients enhanced ability to “know who each ticket-holder is” through so-called identity-based ticketing. SportTechie reports on the deal, which will supposedly begin with an integration with the New Orleans Hornets, one of Seatgeek’s Enterprise-level clients where it serves as primary ticketing vendor. Other enterprise clients include the Dallas Cowboys, New Orleans Pelicans, Cleveland Cavaliers, Arizona Cardinals, and Major League Soccer. It is unclear if any of the other clients will be using this service at this time. The use of mobile-only ticketing systems to acquire massive amounts of consumer data for marketing purposes has accellerated dramatically in recent years. In addition to serving as a scalable solution for restricting consumer rights towards tickets they have purchased at the behest of teams and venue clients, mobile ticketing allows for a robust data-acquisition program, opted into by users who have to accept the terms and conditions of use for the ticketing applications in order to gain access to the venue. “We are helping solve the problem of distribution,” Project Admission CEO Stephen Glicken told SportTechie in an interview earlier this year . “There are three main problems. One is the identity piece. We still have a hard time knowing who’s in the room, so at the core of our product is identity-based ticketing, which allows us to kind of track the chain of ownership. The next piece is the downstream revenue. The ability to kind of capture multiple sales of the same ticket. The last bit, which is the real driver of the company, is to help with discovery that helps sell more inventory, incremental revenue, and finding audiences and selling to fans where they are.” Ticketmaster has been well known for its deployment of such systems, both for the harvesting of customer data to share with partners and power its own marketing, and for the ability to restrict consumer choice in ticket resale. SeatGeek, which is a relative newcomer to the primary marketplace side after beginning as an aggregator of ticket resale options for consumers, is apparently looking to play in that same type of sandbox. It also recently signalled an increased committment to exploring the future of blockchain ticketing – an ecosystem which could theoretically enable primary clients to limit consumer rights entirely on tickets after purchase, or even charge a percentage of any and all secondary ticket sales regardless of platform – with its recent hiring of blochchain vet as its VP of Engineering. The post SeatGeek Partners With Customer Data Acquisition Firm appeared first on TicketNews .
Tickets for upcoming shows featuring Bad Bunny, Justin Bieber, Harry Styles and the Golden State Warriors are among the lures being used to get shots into arms by officials in Santa Clara County, California . The northern California county is running the campaign in June, in hopes of convincing those hesitant to get the COVID vaccination to do so in exchange for a chance to win tickets to an upcoming event. “We’re very excited to partner with the SAP Center, the Warriors, and the City of San Jose on these raffles,” says Santa Clara County supervisor Cindy Chavez. “At this point in the pandemic, getting the vaccines should be fun and easy for everyone who is eligible. We hope that this raffle incentivizes people who haven’t yet gotten their vaccine to do so.” Live event tickets have become a popular incentive for vaccination campaigns as the United States continues to reopen. Major League Baseball announced its own vaccination push using tickets as the draw earlier this month, with Chicago offering Lollapalooza tickets at its vaccination sites . In this instance, a visit to a county-run vaccination site enters you into a raffle, which will see drawings every week on Wednesday’s. Unlike many such drives, those who area already vaccinated can also enter, provided they visit a vaccination site with an unvaccinated friend and their proof of being vaccinated themselves. The first raffle will be drawn on June 23, with tickets including Bad Bunny, Harry Styles, Enrique Iglesias and Ricky Martin up for grabs for those whose names are drawn. Anyone who is vaccinated between June 16-22 will be eligible for the first drawing. The raffle also includes a chance to win tickets to Alejandro Fernandez, Harry Styles, Trevor Noah: Back to Abnormal World Tour, The Weeknd, Bad Bunny, Justin Bieber and Evanescence & Halestrom in later drawings. Tickets can be won for those who are vaccinated at the sites between now and July 28. Drawings will occur every Wednesday through July 28. The full schedule of raffle items by date is available on the county’s website . The post Santa Clara County Offers Concert, Sports Tickets in Vaccination Push appeared first on TicketNews .
The Foo Fighters got back to live performances this week, but it wasn’t without a measure of controversy in the form of a picket line outside the venue . Anti-vaccine protesters, including actor and prominent anti-vaccine mouthpeice Ricky Schroeder, showed up in California to share their displeasure with the bands choice to require vaccinations at both that night’s performance and the full-scale reopening of Madison Square Garden , scheduled for Saturday. “Separating humans is not OK,” one protester told a reporter from KCAL while holding a sign equating vaccination requirements with a “modern segregation.” “Those of us who have healthy immune systems should be able to enjoy these freedoms just like anybody else.” Foo Fighters were performing a warm-up show at LA’s Canyon Club, which holds approximately 600 guests – making for a remarkably intimate show for such an established band. But to get in, users had to show proof of being fully vaccinated against COVID, which is also required for New York concertgoers this weekend. As seen in video footage of Tuesday’s demonstration, an angry mob of picketers brandished posters comparing the vaccination policy to racial segregation during the Jim Crow era and calling the Foo Fighters “farma sellouts” — presumably an alliterative play on words referencing the pharmaceutical industry. Some hoisted signs spreading misinformation and baseless conspiracy theories about the COVID-19 vaccine. As of Wednesday morning, 56.5% of Californians had received at least one dose of a COVID-19 vaccine and 47.5% were fully vaccinated. In Los Angeles County, where the concert took place, about 66% of people 16 and older have had at least one vaccine dose and 56% are fully vaccinated. View this post on Instagram A post shared by Jenn Commander (@jenacom) The demonstration likely foreshadows similar clashes in coming months as live events continue to expand as COVID rates fall in the United States. Some states, like New York, are strict with tying the ability for event operators to sell to their full venue capacity to the event requiring proof of vaccination. Others, are taking a more even-handed approach, leaving things up to venues to decide for themselves if they wish to require vaccination or a recent negative test for entry. And some, like Florida, are making it unlawful for event operators to screen in that fashion , treating it as if it were discriminating to do so. Currently, Worldometers.info tracking of COVID case statistics shows the United States with a 7-day new case rate of 13,360, which is the lowest it has been since early March of 2020 (and likely far lower than the actual numbers at that time, due to the dearth of testing available). Even compared to just two months ago, the number of new cases is lower than 20 percent of what it was. Approximately 313 million doses of vaccine have already been given out, with 146 million individuals (44.6 percent of the total population, including those under the age of 12 who are not approved to be vaccinated yet) fully vaccinated. Following Saturday’s show at MSG, Foo Fighters will be touring and appearing at several festivals over the summer, with additional dates possibly to be announced later. Foo Fighters 2021 Dates June 20 – Madison Square Garden, New York July 28 – Icon Festival, CIncinnati July 30 – American Family Insurance Amphitheatre, Milwaukee August 1 – Lollapalooza, Chicago August 3 – Hollywood Casino Amphitheatre, St. Louis August 5 – Azura Amphitheater, Bonner Springs August 7 – The Zoo Amphitheatre, Oklahoma City August 9 – Isleta Amphitheater, Albuquerque September 3 – Bonnaroo Music & Arts Festival, Manchester TN September 5 – Bottlerock Napa Valley, Napa The post Foo Fighters Draw Protesters Over Vaccination Requirements appeared first on TicketNews .
The Green Bay Packers are among the many teams using the disruption of COVID to force customers to an exclusively mobile-only ticketing system , and some of the team’s fans are venting their frustration over the decision. Green Bay, which has a unique “community” ownership setup, announced earlier this month that it would be exclusively mobile-only for its ticketing plans in 2021, having done mobile-only for its playoff games in 2020. Stripping fans of their rights to choose the method of ticket the team provides doesn’t sit right with fans . “I think they are forcing us old guys out,” says Bob Deringer, who has been a season ticket holder of the team for nearly 60 years and doesn’t own a smartphone or wish to purchase one. “I’m very upset they are forcing me to have a smartphone.” “I’m not really tech savvy with phones – so that’s one of the reasons I liked the ticket form better,” adds Packers fan Dean Bolle. Green Bay is just the latest professional franchise or venue to force the switch to mobile-only ticketing systems. The technology allows teams and event organizers to harvest massive amounts of data , due to forced opt-in for data access through the required smartphone apps involved in the process. They also enable the application of restrictive technology that limits consumer choice on what they can do with their tickets should they choose not to attend the game – either restricting the sale or transfer to one platform of the vendor’s choosing, or removing the right to sell or even give away your tickets altogether. In several states, event organizers are required by law to offer consumers the option to have their tickets delivered in a manner that is not controlled end-to-end by the primary ticketing vendor. New York just extended its existing law providing such protections, and is considering additional protections in the coming year . Connecticut, Virginia, Colorado and Illinois also feature those protections for their residents. New Jersey is considering similar consumer-friendly legislation in its current session as well , but Wisconsin has not yet taken such steps to ensure consumer freedom and choice in their ticketing purchase, which makes the Packers’ transition legal even if their longtime fans don’t welcome it. “We do understand that for some of our fans, for them this will be a big transition,” says Green Bay Packers spokesperson Aaron Popkey. “We’ll work with them to determine what is the best solution for them.” That effort by the team includes some educational materials on their website designed to walk ticket-holders through the process of accessing their tickets through a smartphone rather than the way they’ve always done it. And there are apparently exceptions to their rule, should the consumers involved be saavy enough to fight for them. “It’s a pain, it’s a pain,” Deringer says. “I don’t think they should force you to have a smartphone to enter a game or do something else they should do.” The post Older Packers Fans Feel “Forced Out” by Team in Mobile-Only Transition appeared first on TicketNews .
Rod Stewart will bring his legendary performance to The Colosseum at Caesars Palace for a nine-date residency in October, announced this week . Performances will take place from October 6 through October 23. Rod Stewart: The Hits will celebrate the 10th anniversary of Stewart’s landmark residence in the city, featuring chart-topping hits from the singers’ long career. “One of “Las Vegas’ must-see musical events on right now,” wrote Billboard at the time of the initial residence a decade ago. “An on-your-feet, sing-along experience… As Stewart lives up to the show’s title with a stacked performance of his singles.” Fan Club presale tickets for the residency went on sale Wednesday, with Citi cardemenbers gaining access to a separate presale beginning at 12PM PT Wednesday. Caesars Rewards members will also have presale access beginning on Thursday. General public tickets for Rod Stewart: The Hits go on sale Saturday, June 19. The press release announcing the residency touts the singer’s enduring popularity since first breaking through in the 1960s Sir Rod Stewart CBE is one of the best-selling music artists of all time, with more than 250 million records sold worldwide during a stellar career that includes hits in all genres of popular music from Rock, Folk, R&B and even the American Standards. This versatility has made him one of the few stars to enjoy chart-topping albums throughout every decade of his career, now spanning over fifty years. In 2016, he was also knighted for services to music and charity, adding to his countless accolades, which include two inductions into the Rock and Roll Hall of Fame, the ASCAP Founders Award for songwriting, New York Times bestselling author, and Grammy™ Living Legend. Performances currently scheduled for the residency are taking place on: October 6 October 8 October 9 October 13 October 15 October 16 October 20 October 22 October 23 The post Rod Stewart Announces Las Vegas Residency in October appeared first on TicketNews .
Brooks and Dunn announced their return to the road in 2021, sharing the REBOOT 2021 tour this week. The tour is the duo’s first nationwide tour in ten years, and will feature special guests Travis Tritt and Elvie Shane. It has added seven new dates, with ten rescheduled dates already on the calendar. Tickets for Brooks & Dunn’s Reboot 2021 tour go on sale beginning June 18 to the general public. Prior to that, Citi cardmembers have access to a presale that began Tuesday at 10AM, open through Thursday at 10PM. Additional presales are likely to be offered through venues and other avenues. Those who previously purchased tickets for the rescheduled dates will see those honored at the new times. Indianapolis will see the first stop on the tour, as the group hits the Ruoff Music Center on Thursday, September 2. Dates run through Satuday, October 9 at The Wharf Amphitheater in Orange Beach, Alabama. In a lengthy career, Brooks and Dunn have earned dozens of awards and accolades, and were inducted into the Country Music Hall of Fame in 2019. That same year, the REBOOT album debuted at No. 1 on Billboard’s TOp Country Albums chart. The album also made it to the Top 10 of the Billboard 200 album chart. Brooks & Dunn REBOOT 2021 Tour Dates ^New Dates | *Travis Tritt and TBA Artist Thursday, September 2, 2021 – Indianapolis, IN – Ruoff Music Center Friday, September 3, 2021 – St. Louis, MO – Hollywood Casino Amphitheatre Saturday, September 4, 2021 – Cincinnati, OH – Riverbend Music Center^ Thursday, September 9, 2021 – Mansfield, MA – Xfinity Center Friday, September 10, 2021 – Wantagh, NY – Northwell Health at Jones Beach Theater^ Saturday, September 11, 2021 – Holmdel, NJ – PNC Bank Arts Center^ Thursday, September 16, 2021 – Philadelphia, PA – BB&T Pavilion^ Friday, September 17, 2021 – Cuyahoga Falls, OH – Blossom Music Center^ Saturday, September 18, 2021 – Chicago, IL – Hollywood Casino Amphitheatre^ Thursday, September 23, 2021 – Dallas, TX – Dos Equis Pavilion Friday, September 24, 2021 – Houston, TX – Cynthia Woods Mitchell Pavilion presented by Huntsman Thursday, September 30, 2021 – Charlotte, NC – PNC Music Pavilion Friday, October 1, 2021 – Raleigh, NC – Coastal Credit Union Music Park at Walnut Creek Saturday, October 2, 2021 – Bristow, VA – Jiffy Lube Live Thursday, October 7, 2021 – Atlanta, GA – Ameris Bank Amphitheatre^* Friday, October 8, 2021 – Tampa, FL – MIDFLORIDA Credit Union Amphitheatre Saturday, October 9, 2021 – Orange Beach, AL – The Wharf Amphitheater The post Brooks & Dunn to Take REBOOT Tour on Road in September appeared first on TicketNews .
ASM Global and Ticketmaster announced an extension of their partnership Tuesday . The agreement will keep the Live Nation Entertainment-owned ticketing giant as the vendor serving a number of ASM’s North American properties, which include stadiums, arenas and convention centers. “With amazing content in all of our venues as a powerful foundation, we continue to discover imaginative new methods that leverage breakthrough technologies to create unparalleled consumer journeyes including innovative food and beverage and premium VIP treatement for fans,” says ASM Global President and CEO Ron Bension. “Aligning with industry leaders like Ticketmaster is a critical component in providing millions of people with the most seamless and secure live experiences.” As part of the continuing integration, ASM will deploy TIcketmaster’s Live Analytics dashboard, which is touted as providing “insights and tools for better fan engagement across events of all kinds.” “We are committed to helping ASM deliver world-class events where the ticketing process elevates the entire fan experience,” said Mark Yovich, president, Ticketmaster. “Like Ticketmaster, ASM cares deeply about the customer journey and the value of building strong relationships with fans from the moment they purchase a ticket to well after the event ends.” Reading between the lines, this deal appears to be largely built upon the ability of Ticketmaster’s systems to acquire and sort customer data to send on to its clients, such as ASM. Access platforms such as Ticketmaster’s SafeTix are built with dual purpose in mind – hampering consumer rights to control over tickets that they have purchased , and harvesting massive amounts of data by requiring opt-in for that information, which can then be shared to power marketing and other business efforts . Interestingly, ASM Global is continuing this relationship with Ticketmaster rather than partnering with AXS. ASM Global was created through a merger of AEG Facilities and SMG in late 2019 – making AEG the co-owner of the company. AEG owns and operates AXS ticketing , which is a direct competitor to Ticketmaster. AXS offers similarly data-intrusive ticketing options for its clients, but ASM has opted to continue on with the Live Nation brand rather than going exclusively with the company within the same corporate umbrella. And the ASM Global business is a significant partner for Ticketmaster. “ASM is our largest partner in North America, and we are proud to grow our great work together,” said Michael Rapino, president and CEO, Live Nation Entertainment. “We are committed to supporting ASM’s efforts to provide fans with best-in-class ticketing and fan-engagement now and into the future.” The post ASM Global, Ticketmaster Extend Deal on Strength of Data Harvesting appeared first on TicketNews .