FAQs

How are my tickets being delivered?

• Delivery options varies and are noted on the event listing and checkout page. If you are unsure of the delivery you can review at checkout and click “More Delivery Information”. 
• Shipping times vary depending on the option you choose. If you select ‘Instant Download’ tickets in most cases, your eTickets will be ready to download and print within 20 minutes upon order confirmation.  Physical tickets will be shipped directly from the seller. Receiving time varies based on availability and the expected ship date is noted at checkout.  There’s a 100% Plug Guarantee that your tickets will arrive in time for the event.

Will our seats be located together?

• Yes, all seats are connected unless otherwise specified on the order.

I paid but don’t have my tickets.  What’s going on?

• Tickets are guaranteed in time for the event. Once you have paid, your order will be confirmed and shipped based on the delivery & availability noted on your order.

Why is there someone else’s name on my ticket?

• It’s all good. Generally, the name printed on the tickets are from the original purchaser.  You are buying tickets from Professional Ticket Plugs!  The Ticket Plug.com is a resale marketplace that is made up of professional ticket sellers aka “Ticket Plugs”.

I hate searching for tickets.  Can someone assist me in finding the best seats?

• Let one of our Ticket Plug™ Representatives assist you with buying tickets using our TicketFix™ service. This is a personal ticket buying service provided by The Ticket Plug™. 
• When you place an order through this service, one of our Ticket Plug™ Representatives will send over pricing options for worldwide concerts, comedy shows, festivals, sports, and theatre events.

How can we sell tickets and become the plug?

• We are working on getting you plugged in! Once our program is live we will let you know.  Sign up for early registration at BecomeThePlug.com

Can you sell my tickets?

• We would love to sell your tickets! Our Move Your Pack: The Ticket Plug™ Consignment Program is coming soon and once it’s live we will let you know.  For additional information, sign up at MoveYourPack.com. 

Where can we go to get discounts, offers, promotions, deals, etc.?

• Sign up for our “Plug Insider” mailing list: Click Here

Does The Ticket Plug™ have social media platforms?

• Yes, we have Facebook, Twitter, Instagram, and YouTube. You can also check us out on Blaggenuf, & Steemit where we offer SPECIAL Plug Deals for our followers. 

How does The Ticket Plug™ empower our community?

• TTP seeks to provide resources and experiences beyond the traditional buying & selling within the ticketing industry to:
  1. Promote a positive perception and raise public awareness on fair ticketing commerce.
  2. Create more economic opportunities.
  3. Support others in our community.

Where can I get some Plug Merchandise?

• Check out the “Plug Shop” 

How can I be apart of the TTP Family Tree?

If you would like to be included in The Ticket Plug™ Family Tree or have questions / concerns, email FamilyTree@TheTicketPlug.com.